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酒店《初次拜访》培训活动纲要

时间:2021-10-26 13:31:35 来源:学生联盟网

A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要Task 任务In itial Sales Call初次拜访Code 序号 OH-SM-CS-D001Objectives 目的 At the end of this session,each trainee will be able to1.How to make in itial sales call.如何作初次拜访。2.Howt o select the ination for the initial sales call.如何为初次拜访选择信息。Standard 标准 Refer to SP参照标准与程序Resources 培训器材Handout培训资料 ,Flipchart白板,培训方式Training Steps 培训步骤Time 时间n troducti onShow “说明从此课所能学到的内容目标10mi n介绍Prepare on FlipChart准备白板Con te nts课程Expla in讲解Dem on stratio n演式Roll Play角色扮演CritiqueThe course should be divided into three parts课程可分为三部份1.Determ ine the acco unt.确认客户。2.Select the concern in atio n.选择获取相关信息3.How to make a appo in tme nt50min如何预约4.Make valid in itial sales call.20mi n拜访客户。The purpose of lear ning this sessi on is pla n oursales activity,make it meanin gful.学习本结课的目的在于使我们的销售行为有方案40min性,有意义。Show the steps of doing the in itial sales call,and prepare each step on the flip chart.依条讲解有关此节课的每个话题,并将每一步骤展现有白板上。The trainer prese nts a typical in itial salescall ,and then critique.训导师展示一个典形的初次拜访,并组织评估。Every two pers on as a group,and suppose a10min 评估situati on to do a in itial sales call practice.Summary总结After each roll play,critique.每两位学员分为一组,自选 题目做一个有关于初次拜访的练习,并评估。At the end of each roll play,the trainer should give a summary critique,and rema nd the stre ngth and weak ness of each one.在每一组练习结束后,训导师应进行评估,指出练 习 中的优点,同时指正需要改进方面。1.Ask questi on and have participa nt explai n.提问,并请答复者解讲其内容。2.Summarize the point of this session.总结此次课程要点。Total 65m in