A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE 培训活动纲要Task任务Code序号Objectives 目的StandardOprea Knowledge 电脑知识RM-RES-P110At the end of these sessi on Reservati on Sales associateswill be able to familiar in using theOprea Computer Systemin han dli ng and process ing all reservati ons.在课程结束的时候预订部销售文员将能够熟练地使用Oprea系统并能用其处理预订。标准1.On completi on of training,Reservati ons Sales Agent will beprofessional Oprea system users,able to immediately access all reservati on fields and report menus.2.They will be able to promptly locate and explain all fields in the guestreservati on and be able to modify in ati on as required using the menus.1.预订部销售文员将能很熟练地使用Oprea系统以便 能很快地进入所有预订区域和报表菜单。2.预订部销售文员应能很熟练地并非常迅速地找 到并解释有关客人预订的所有信息，并能通过菜单根据客人需要修改相关信息。Resources Flip Chart,Han dout,Computer with Oprea terminal培训器材白板，白板纸，培训资料，带Oprea终端的电脑 培训方Training Steps 培训步骤Time时间式n troducti on介绍Lecture教学式Prepared on FlipChartShow “ Objectives显示课程目的Prologue As a Reservations Sales Agent it is very clear,Oprea is the most importa nt computer skill.开场白作为一名预订部销售文员不言而寓熟练使用Oprea是一项极为重要的功能。So the objectives of this session is Refer to Objectives of this TAO今天这堂课的目的是参考标准与程序The course should be divided into five parts这节课会分为五个局部来讲解Fun cti on Key功能键In dividual Reservati on5 Mi nutesCon te nts内容Lecture Expla nati on教学式与讲解Dem on stratio n展示Practice练习Critique评估Summary散客预订Group Reservati on团队预订Profile档案Report Fun cti on报表功能Show steps on prepared flipchart.Expla inreas on for each step.Ask train ees to comme nt and questi on on each step.将所有程序的主要内容事先写在准备好的白板纸 上，逐步作以讲解，在讲解过程中要不时请学员发 表建议并提问。Ask participa nt to be a guest.Show each step.After dem on stratio n.Refer back to flipchartand review / discuss each step.请参与者为客人，给其讲解步骤，作展示之后，回 顾白板纸上的内容，并讨论每一个步骤。The whole content will n eed 1 weekAfter each topic,give traineeeno ugh time for practice.Each day willcon duct summaryfor at least halfan hour培训方式Training Steps 培训步骤Time时间总结Each trainee practices 每一个学员作练习Accord ing theprocedure.按照程序。Review Key Poin ts回忆要点1.Ask questi ons and have participa nt expla in the sta ndardand its importa nee.提问并请参与者解释标准及其重要性2.Summarize critique points applicable toentire group总结评估过程中对整组有用的要点3.Rei nforce and discuss the poi nt加强并讨论以下要点Function Key 功能键In dividual Reservati on散客预订Group Reservati on团队预订ProfileTotal One week time培训方式Training Steps 培训步骤Time时间档案Report Fun cti on报表功能