A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培训活动纲要TaskBuild Rapport with key booker任务_与订房人建立良好关系Code 序号RM-RES-D220Objectives At the end of this session reservationssales agent will be knowing the importance of build rapportwith key booker and how to do it.目的在课程结束的时候预订部销售文员应懂得与重要订房人建立良好关系的重要性以及怎样与重要订房人建立良好关系。Standard Rapport with key booking personnel willbe maintained by all Reservations Sales Agent toencourage and promote room sales.标准预定销售文员 应与各单位关键预定人保持良好关系以鼓励和提咼房间的销售Resources Flip Chart,Han dout.培训器材白板，白板纸，培训资料。Training StepsTime培训方式培训步骤时间IntroductioShow “ Objectives5 Minutesn显示课程目的介绍Prologue As a ReservationsLectureSales Agent,we will answer the教学式telephone everyday,actuallywe deal with the key booker morePrepared onoften Flip Chart开场白作为一名预订部销售文员我们每天都要接听 ,s实际培训方式Training Steps 培训步骤Time时间上我们会更多的与这些重要订房人打交道So the objectives of this session is Refer to Objectives of this TAO今天这堂课的目的是参考标准与程序The main content of this course shouldbe这节课的主要内容是Contents15 Minutes内容The Procedure of builds rapportLecture with key booker.Explanation与重要订房人建立良好关系的程教学式与讲序。解Show steps on prepared5 Minutesflipchart.Explain reason ethod培训方式Training Steps 培训步骤Time时间Summary总结each step.Ask trainees to comment and question on each step.将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过 程中要不时请学员发表建议并提 问。Review Key Points回忆要点1.Ask questions and have participantexplain the standard and its importance.提问并请参与者解释标准 及其重要性2.Summarize critique points applicable to entire group 总结评估过 程中对整组有Total 25Min utes培训方式Training Steps 培训步骤Time时间用的要点3.Rei nforce and discuss thepoint加强并讨论以下要点Th e importa nee of build rapport with key booker.与重要订房人建立良好 关系的重要性。培训方式Training Steps 培训步骤Time时间