DIY Do It Yourself TutorialThe Behavioral Based Interview,West Chester UniversityHR Employment Services and Office of Organizational Development Fall 2006,Are you ready,Have you conducted a job analysis,updated the job description and set standards and expectations for the position If the answer is “yes”,this tutorial will prepare you to choose the best from the rest Tutorial Objectives ulate behavioral based interview questions Effectively prepare you for all six parts of the interview,How to Use the Competency Model to ulate Behavioral Based Questions,By analyzing the recent past,you are able to Identify Critical Competencies Identify Critical Success Factors CFSs Clarify the “ideal” candidate,Step One Identify Competencies,West Chester University Competency Model identifies important competencies that employees should have to support the Universitys Plan for Excellence.A list of these competencies can be found in the bottom left quadrant of the HR Office of Organizational Development website www.wcupa.edu/hr/training.,Step One Identify Competencies Cont.,Vital Competencies Sample Knowledge especially on feelings and opinions Explain that you are taking notes to ensure accuracy.,DO Use positive reinforcement Be friendly,open and natural Show appreciation and praise Show signs that you are listening to them Focus talkative applicants Allow for silenceApplicants need time to think prior to answering Rate the applicants skills against your notes soon after the interview.,The Donts of Behavior-based Interviewing,DONT Ask leading questions Ask theoretical questions Jump to conclusions Ask questions that will get you and the university in legal trouble see slide on Employment Law Let vague statements,opinions and feelings get by you,Follow Up Questions,Competency Needed Project Management Interview Question Can you think of a specific time when you lead a team on an assignment and was faced with resistance.Applicant Answer There was a new program we had to get off the ground that everyone thought wasnt going to draw students interest.It ended up working and everyone was happy.Be weary of candidates vague statements and aware of their feeling and opinion statements.Possible Follow-Up Question/s How did you get it done How many people were on your team Tell me how you overcame the resistance to the new program What strategies did you use What made the team members happy in the end What were some lessons learned through that experience What would you have done differently What was your biggest disappointment on that assignment,Crash Slide in Employment Law,Interview questions should never be asked related to these topics Medical or mental health history Marital status Sexual orientation Age Child care,family planning or number of children Religion or religious beliefs Disabilities Receipt of unemployment insurance,workers compensation,or disability benefits National origin and citizenship Physical characteristics Membership in professional or civic organizations that would reveal national origin,race,religion,or any of the other protected classes,Get in the Interviewing Mindset,What is the purpose of the interview Collect ination about the applicant.Does the person have the work experience and critical success factors to do the job.Determine not only if the applicant can do the job,but whether he/she wants the job.Who is worth more A highly motivated person with less experience or a poorly motivated person with a great deal of experience.Give ination so the applicant can make a decision.Two decisions that always have to be made.Do you want to applicant and does the applicant what you Promote good-will.Every interview adds,or detracts from the Universitys reputation in the community.Organizations with the best reputations tend to attract the best applicants.,Six Parts of a Behavior-based Interview,Part One Warm-up Make the person feel at ease.You should have already sent the applicant a parking pass,gave specific directions to campus and a campus contact number Now you need to make sure everyone the applicant comes in contact with has read the resume,familiar with the job,thinks positively of the University,has a connection to the position and is genuinely pleasant with positive non-verbals.,Six Parts of a Behavior-based Interview,Part Two Set the Expectations You should have already communicated the timeframe and with whom the applicant will be meeting prior to the applicants arrival.Now you set the specific agenda.Where are the bathroomswhen is lunchwho will the applicant meet,and explain when and why the applicant is meeting with them,Six Parts of a Behavior-based Interview,Part Three Body of the Interview If you are using a search committee,give them advance notice to make sure they know their specific role in the interview process.Each member should have a copy of the resume,agenda,interview questions and have read this tutorial.Ask behavioral-based questions of the applicant.Ask additional related questions to gain clarity or more insight into the applicant.,Six Parts of a Behavior-based Interview,Part Four Describe and “Sell” the Job You should have already given the applicant a job description prior to stepping foot on campus.Note A job description is not to be confused with a posting.Talk about the opportunities and challenges of the position Customize the benefits to the applicantif they disclosed that they have children of daycare age,talk about childcare.Mention health care benefits,fitness center,professional development courses,tuition reimbursement,etc.Contact HR for more specific ination.,Six Parts of a Behavior-based Interview,Part Four Describe and “Sell” the Job Self-disclose Honestly describe why you joined the company,why youve stayed and how you feel about working for WCU.Be a Good Storyteller Convey ination in a memorable or entertaining manner.Remember the 4 Csbe clear,concise,catchy and compelling.Focus on the Applicant Make your message relevant to the level of experience and interest.Use Specific visuals,analogies,statistics.PracticePracticePractice,Six Parts of a Behavior-based Interview,Part Five Applicant Questions Note the type of questions you are being asked.If no questions,dont jump to conclusions.Talk to other people who interviewed the applicant separately.Perhaps,insightful questions were asked.,Six Parts of a Behavior-based Interview,Part Six Close Let the applicant know what comes next and the anticipated timeline.Keep in touch after interviewing the good applicants to show you still have interest.Let them know if you have not been able to interview all the applicants.Send a personal thank you.,